Terms of Service
Last updated 25 August 2026.
Quotes and pricing
Published prices apply to a standard vehicle in normal condition. Oversized vehicles, heavy soiling, excessive pet hair, and biological contamination can carry additional cost. We confirm any change with you before we begin work — never after it.
Access and site conditions
We need reasonable access to your vehicle: roughly one open parking space beside it and room to walk around it. We carry our own water and power. If we arrive and cannot safely work, we will reschedule with you.
Weather
Exterior work depends on weather. We monitor the forecast and contact you in advance when conditions will not allow the job. Rescheduling for weather carries no charge.
Cancellations
Let us know as early as you can if plans change. We hold time for each appointment, and short-notice cancellations may affect scheduling for future bookings.
What detailing can and cannot do
Detailing improves and protects a vehicle; it does not repair it. Carpet shampooing is a deep-clean and odor-reduction service, not a stain-removal guarantee. Paint correction removes defects within the clear coat and cannot fix scratches that have gone through it. A ceramic coating resists chemical etching and light swirls; it does not stop rock chips or collision damage.
Pre-existing condition
We inspect vehicles before we start and tell you what we find, including damage that was already there. We are not responsible for pre-existing defects, failing clear coat, aftermarket finishes applied by others, or damage that results from a condition we identified and discussed with you.
Personal belongings
Please remove valuables and personal items before your appointment. We are not responsible for items left in the vehicle.
Coating care
Ceramic coating durability depends on care. Hand wash with pH-neutral soap or use a touchless wash. Automatic brush car washes will damage a coated finish, and damage caused that way is not covered.
Payment
Payment is due when the work is complete and we have walked the vehicle with you. Fleet and company accounts can be invoiced by arrangement.
Concerns
If something is not right, tell us promptly and we will make it right where we reasonably can. Call us first — we would far rather fix it than read about it.
Questions
Call (615) 964-9890 or email goldensudsdetailing@gmail.com.